**After you complete the stripe link, ALL customers must complete the new Buyer Registration form that is linked immediately after completing the Stripe form.
Absolutely! Items from all over the store can be pulled and shipped together in one box. The more booths, the merrier!
If you’d like to build your box for longer than a week, it’s not a problem! Just send us a message and we’ll hold your box for shipping another week. You let us know when you’re ready!
Please click Register Now (The button above) and complete the secure checkout first. Once your registration is complete, you’ll automatically be redirected to our Buyer Registration Form.
Completing the Buyer Registration Form is required to finalize your registration.
We’ll send all invoices from our POS system, Quail, to your email address. You’ll receive the invoice for items first. Once that’s paid we’ll send the shipping fee in 15+ business days unless you’ve subscribed to one our shipping clubs.
If your items have already been paid for, we are unable to issue a refund. Each vendor gets paid for the items they sell. Be sure to keep the shipping fee in mind when your make your claims. If you choose not to have your items shipped, you will not be refunded for the items you already purchased. If you are concerned that the shipping rate is too high for the item, consider shopping longer to add more items to your box! We can cancel the shipping fee and allow you to fill your box with more items. *An estimated shipping fee is included in your invoice every Friday/Saturday. Please look at the estimation before paying for your order.
Oh no! If something in your order arrived broken or damaged, please take detailed photos of the box, packing materials, the damaged item, and any tags and email us right away at southernhomeoutlet.team@gmail.
To determine the shipping fee, we must pack up the orders. It takes us a lot of time to carefully wrap each item. We wait until the items are paid for to ensure the items are truly ready to be boxed up.
If you made the claim on Friday, our team will more than likely add those items to next week’s invoice. If the claim was made before then, go back and look at where you made the claim. If we haven’t responded “got it,” we may have missed your comment. Send us a message with a screenshot of the item and we’ll get the item pulled for you if it’s still available. This item will be added to the next invoice unless you need it sooner.
Invoices for merchandise and shipping fees should be paid within 24 hours of receipt. If invoices for items are not paid in a timely manner, they will be canceled. We charge a $20 restocking fee if you decide to make future purchases after that time. After two weeks of not receiving the payment for shipping fees, the storage fee is $1/ day. After 30 days, items become property of Southern Home Outlet.
We invoice weekly1. Locals-pay at pick up over the weekend. If you can’t make it, we will invoice you Tuesday. Shipping customers-we invoice every Friday & Saturday for claimed items.
All invoices must be paid within 24 hours. There is a $20 restocking fee for unpaid orders.
